At Hairporium, customer satisfaction is our top priority. We understand that purchasing hair extensions, wigs, hair products, and hair accessories can be a personal experience, and we aim to provide a hassle-free return process for our valued customers. Please read the following guidelines to understand our return policy.
1. Return Eligibility
- Time Frame: Returns are accepted within 30 days from the date of purchase.
- Condition: Items must be unused, unopened, and in their original packaging with all tags and labels attached.
- Proof of Purchase: A receipt or order confirmation is required for all returns.
2. Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned:
- Opened or used hair care products (e.g., shampoos, conditioners).
- Hair accessories that have been worn or used (e.g., brushes, combs, hair ties).
- Wigs, hair extensions, and hairpieces that have been worn.
- Gift cards and promotional items.
3. Return Process
To initiate a return:
- Contact our customer service team via email at support@hairporium.com to request a return authorization.
- Once your return is authorized, you will receive detailed instructions on how to return the item, including a return shipping label.
- Package the item securely, including the original packaging and any additional materials (e.g., receipts or tags), and send it back using the provided shipping label.
4. Refunds
- Processing Time: Once your return is received and inspected, we will notify you via email. Approved refunds will be processed within 1-10 business days to your original method of payment.
- Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
- Restocking Fee: No restocking fees apply.
5. Exchanges
We offer exchanges for products of the same value if the wrong item was sent or the item is defective. Please initiate an exchange by contacting customer service within 30 days of purchase.
6. Return Shipping Costs
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance.
7. International Returns
- Customs and Duties: International customers are responsible for all return shipping fees, including customs and duties.
- Process: Please contact our Customer Service for assistance with international returns.
8. Final Sale Items
Certain promotional or clearance items may be marked as Final Sale, and these items are not eligible for return, exchange, or refund.
9. Policy Changes
- Hairporium reserves the right to modify this Return Policy at any time.
- Changes will be posted on this page and will take effect immediately.
10. Contact Us
For any questions or concerns about our Return Policy, please contact us:
- Email: support@hairporium.com