At Hairporium, we aim to deliver your purchases swiftly and securely, ensuring a seamless shopping experience. Please read through our delivery policy for more information about shipping times, costs, and options.
1. Delivery Options
We deliver your orders within 3-11 business days
Please note: Delivery times are estimates and may be affected by unforeseen factors such as customs delays, extreme weather, or public holidays.
2. Order Processing Time
- Orders placed before 12 PM GMT on a business day will be processed the same day.
- Orders placed after 12 PM GMT or during weekends and public holidays will be processed the next business day.
3. Tracking Your Order
- Once your order has been dispatched, you will receive a confirmation email with a tracking number, allowing you to track your package in real time.
- You can check the status of your delivery via the courier’s website using the tracking number provided.
4. Delivery Areas
- We deliver to all regions within the United Kingdom, including Northern Ireland, Scotland, and the Isle of Man.
- International shipping is available to most countries. If we do not ship to your location, you will be notified during checkout.
5. Missed Deliveries
- If a delivery attempt is made and no one is available to receive the package, our courier may leave a card with instructions on how to reschedule delivery or pick up your parcel from a local depot.
6. Undeliverable Packages
- In the case of undeliverable packages (e.g., incorrect address, refusal to accept the package), the item will be returned to us. You will be contacted to arrange redelivery at an additional cost.
7. Customs & Duties (International Orders)
- For international orders, customers are responsible for any applicable customs duties, taxes, or fees imposed by their country's customs authorities. These fees are not included in the shipping cost.
8. Lost or Damaged Parcels
- If your parcel is lost or arrives damaged, please contact our customer service team within 48 hours of receiving the item. We will investigate the issue and, where applicable, send a replacement or provide a refund.
9. Delivery to Multiple Addresses
- Unfortunately, we cannot split orders to be delivered to multiple addresses. If you require products to be sent to different locations, please place separate orders for each address.
10. Contact Us
For any questions or concerns regarding your delivery, please contact us:
- Email: sales@hairporium.com
Thank you for shopping with Hairporium! We are committed to delivering your products efficiently and ensuring a great customer experience.