Delivery Policy

At Hairporium, we aim to deliver your purchases swiftly and securely, ensuring a seamless shopping experience. Please read through our delivery policy for more information about shipping times, costs, and options.

1. Delivery Options

We deliver your orders within 3-11 business days

Please note: Delivery times are estimates and may be affected by unforeseen factors such as customs delays, extreme weather, or public holidays.

2. Order Processing Time

  • Orders placed before 12 PM GMT on a business day will be processed the same day.
  • Orders placed after 12 PM GMT or during weekends and public holidays will be processed the next business day.

3. Tracking Your Order

  • Once your order has been dispatched, you will receive a confirmation email with a tracking number, allowing you to track your package in real time.
  • You can check the status of your delivery via the courier’s website using the tracking number provided.

4. Delivery Areas

  • We deliver to all regions within the United Kingdom, including Northern Ireland, Scotland, and the Isle of Man.
  • International shipping is available to most countries. If we do not ship to your location, you will be notified during checkout.

5. Missed Deliveries

  • If a delivery attempt is made and no one is available to receive the package, our courier may leave a card with instructions on how to reschedule delivery or pick up your parcel from a local depot.

6. Undeliverable Packages

  • In the case of undeliverable packages (e.g., incorrect address, refusal to accept the package), the item will be returned to us. You will be contacted to arrange redelivery at an additional cost.

7. Customs & Duties (International Orders)

  • For international orders, customers are responsible for any applicable customs duties, taxes, or fees imposed by their country's customs authorities. These fees are not included in the shipping cost.

8. Lost or Damaged Parcels

  • If your parcel is lost or arrives damaged, please contact our customer service team within 48 hours of receiving the item. We will investigate the issue and, where applicable, send a replacement or provide a refund.

9. Delivery to Multiple Addresses

  • Unfortunately, we cannot split orders to be delivered to multiple addresses. If you require products to be sent to different locations, please place separate orders for each address.

10. Contact Us

For any questions or concerns regarding your delivery, please contact us:

  • Email: support@hairporium.com

Thank you for shopping with Hairporium! We are committed to delivering your products efficiently and ensuring a great customer experience.

Return Policy.

At Hairporium, customer satisfaction is our top priority. We understand that purchasing hair extensions, wigs, hair products, and hair accessories can be a personal experience, and we aim to provide a hassle-free return process for our valued customers. Please read the following guidelines to understand our return policy.

1. Return Eligibility

  • Time Frame: Returns are accepted within 30 days from the date of purchase.
  • Condition: Items must be unused, unopened, and in their original packaging with all tags and labels attached.
  • Proof of Purchase: A receipt or order confirmation is required for all returns.

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

  • Opened or used hair care products (e.g., shampoos, conditioners, styling products).
  • Hair accessories that have been worn (e.g., brushes, combs, hair ties).
  • Wigs, hair extensions, and hairpieces that have been opened or worn.
  • Gift cards and promotional items.

3. Return Process

To initiate a return:

  1. Contact our customer service team via email at support@hairporium.com to request a return authorization.
  2. Once your return is authorized, you will receive detailed instructions on how to return the item, including a return shipping label.
  3. Package the item securely, including the original packaging and any additional materials (e.g., receipts or tags), and send it back using the provided shipping label.

4. Refunds

  • Processing Time: Once your return is received and inspected, we will notify you via email. Approved refunds will be processed within 7-10 business days to your original method of payment.
  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
  • Restocking Fee: No restocking fees apply.

5. Exchanges

We offer exchanges for products of the same value if the wrong item was sent or the item is defective. Please initiate an exchange by contacting customer service within 30 days of purchase.

6. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance.

7. International Returns

  • Customs and Duties: International customers are responsible for all return shipping fees, including customs and duties.
  • Process: Please contact our Customer Service for assistance with international returns.

8. Final Sale Items

Certain promotional or clearance items may be marked as Final Sale, and these items are not eligible for return, exchange, or refund.

9. Policy Changes

  • Hairporium reserves the right to modify this Return Policy at any time.
  • Changes will be posted on this page and will take effect immediately.

10. Contact Us

For any questions or concerns about our Return Policy, please contact us:

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